How Do I... Make An Appointment?

Our policy is to offer all patients who request an appointment the opportunity to consult with a healthcare professional within 48 hours. You have the right to express a preference for the doctor of your choice, and every effort will be made to offer you an appointment with your preferred doctor as soon as possible.
Appointments can be made by telephoning 812000 or by calling at the surgery. If you are unable to keep an appointment please telephone the surgery to cancel as your appointment slot can be offered to another patient if necessary.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (tel: 999) before calling the surgery.

How Do I... Obtain Medical Advice By Telephone?

The practice offers the facility of obtaining advice from the doctor over the telephone. This can be done by speaking with reception staff who will inform you of a suitable time that the doctor will get in contact with you.

How Do I... Obtain A Home Visit?

Patients are requested to telephone before 10.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. House calls are only available for patients who are housebound because of illness or debility. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

How Do I... Obtain Test Results?

If your doctor has organised swabs, blood or urine tests to be carried out at the practice by the nurse, the results of these tests should be available within 5-7 days. You can get these results by phoning the practice on 01738 812000 after 2.00pm only.

The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of the results.

How Do I... Change My Personal Details?

If you change your name, address or telephone number, please notify us immediately so that we can amend your records. If you change address and move outwith the practice area, we will have to ask you to register with another practice nearer to your new home.